![]() ![]() We have had a few instances of this problem in here with HP printers: I am wondering if they have a bad driver published ![]() If it doesn't, please ring Support and HP and post back here with the advice you get given. It will also flush the print subsystem and Word caches, causing both to grab a new copy of the driver. This process will cause Apple OS X to replace the driver for your printer with the latest published driver. Go back to System Preferences and re-add the printer.Re-connect the printer and ensure it is switched on.Shut down the computer (all the way down to power-off, we need a cold start to do the system clean-up).Go to System Preferences and delete the printer.Disconnect the printer cable from the computer.that Word is not defaulting to a different printer). It's disabled for me because my printer does not support double-sided printing, but it should be working for you.įirst make sure that the printer name that appears at the top is the correct one for your printer (i.e. Here's what I posted two minutes ago to another poster: Make sure you have the latest El Capitan patch (10.11.2). We're getting a string of these reports, and it all seems to concern the driver for the HP printers.
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